Privacy Policy

Last updated: July 24, 2025

This Privacy Policy explains how Hemios (“we”, “us”, “our”) collects, uses, and shares your information in connection with your use of our website, services, and purchases. “You” and “your” refer to you as a user, customer, or visitor.

Please read carefully. Your use of our Services means you agree to this policy.

1. Changes to This Policy

We update this policy from time to time. We’ll post changes here, update the “Last updated” date, and comply with legal requirements. Continued use means acceptance of updates.

2. What We Collect & Why

A. Information You Provide Directly

  • Contact info: name, address, phone, email

  • Order details: billing & shipping info, payment confirmation

  • Account information: username, password, security questions

  • Support requests: messages you send us

B. Information We Automatically Collect

  • Usage Data through cookies, pixels, and tracking tools—as you navigate and interact with our site (browser info, IP, etc.).

C. Information from Third Parties

  • From our service providers (e.g., Shopify, payment processors) to process orders, payments, analytics, and support.

3. How We Use Your Information

  • Fulfillment: process orders, ship items, manage returns, communicate with you

  • Marketing: send tailored emails, messages, ads—based on your preferences

  • Security: monitor and protect against fraud, unauthorized activity

  • Improvement: support and enhance our Services

  • Legal compliance: follow applicable laws and obligations

4. Cookies & Tracking

We use cookies to power the website, remember your actions, analyze usage, and deliver ads.
You can block or delete cookies in your browser, though this may affect site functionality.
We respect the Global Privacy Control signal, treating it as an opt‑out request for sharing personal data related to ads.

5. Sharing & Disclosure

We may share your info with:

  • Shopify and other fulfillment partners

  • Marketing partners for ads and campaigns

  • Legal authorities, if required

  • Service providers for analytics, customer service, IT support

We treat any data-sharing partners with care and only share what’s necessary.

6. Your Rights (Where Applicable)

Depending on your region, you may:

  • Request access to your data

  • Request deletion of your data

  • Correct inaccuracies

  • Export your data

  • Opt-out of targeted ads / data sale

  • Restrict processing

  • Withdraw consent

  • Appeal our decision

To exercise your rights, contact us at info@myhemios.com. We’ll respond within legal timeframes.

7. International Transfers

We process your information globally through our service providers. When required (e.g. from Europe), we use standard legal safeguards like Standard Contractual Clauses.

8. Children's Privacy

Our site is not for minors under 16. We don’t knowingly collect their data. If you’re a parent and learn we have, please contact us to remove it.

9. Data Security & Retention

We use security measures aligned with industry standards. However, no system is unbreachable.
We retain your data only as long as needed to provide services, comply with the law, resolve disputes, or enforce agreements.

10. Third-Party Links

Our site may include external links. We’re not responsible for those third-party policies or content.

11. Contact Us

For any privacy inquiries or data requests, email info@myhemios.com. We’re the data controller for this policy.